Return Policy

Return Policy:

Williams Boot & Glove Dryers Inc. dba Williams Direct Dryers (hereinafter referred to as WDD) offers a 30-day return policy from the time of receiving the Product. If for any reason you are not satisfied with your purchase, please call or fax WDD to obtain a return authorization number (RAN). Required information includes the original order number and a copy of the delivery slip. Only the original consignee may return the Product under this provision.

Upon issuance of the RAN, re-pack the Product securely in the same manner as received in the original packaging materials and return it prepaid to WDD or an authorized agent of WDD. A refund in the original order amount net of transportation cost will be issued for the Product returned in original condition.


The warranty on the Product(s) identified herein shall be 5 years on the superstructure and 2 years on the electrical commencing from the ship date. This warranty is non-transferable and does not cover defects arising from accident, unauthorized service, improper assembly, alteration, tampering, misuse, misapplication, neglect, acts of nature or neglect.

No oral or written information or advice given by WDD, its dealers, distributors, agents, or employees shall create a warranty or in any way increase the scope of this warranty. WDD warrants that the Products delivered hereunder meet published specifications for the Products.

There are no warranties of merchantability or fitness for the particular purpose or any other representations, warranties or conditions, express or implied, statutory or otherwise, other than those herein contained, except that the Products will not infringe the claims of any Canadian patent covering the Products themselves, but WDD does not warrant against infringement by reason of the use thereof in combination with other Products or in the operation of any process.

Customer declares itself familiar with the nature and use of the Products and assumes all liability resulting from or in any way connected with Customer’s possession, handling, assembly or use thereof.

If for any reason the Product(s) require(s) repair or service during the warranty period, please call or fax WDD to obtain a return authorization number (RAN). Upon issuance of the RAN, pack the Product securely and return it postpaid to WDD or an authorized agent of WDD. WDD will repair or replace, at its option, any defective Product covered by this warranty.

WDD European distributors or importers are unconditionally responsible for the appropriate collection and recycling and treatment of “end of life” Direct Dryers imported from WDD within the European Community. As these laws vary throughout the EU, WDD expects importers to be compliant with the processes within their specific region. An importer is defined as the person who purchased the product from WDD.